Return Policy for Products & Service Contracts Products At SVK Software Corp., customer satisfaction is our number one priority. Iin the event that a customer is not satisfied, the software was delivered damaged, or defective, we will exchange the software within 15 days of the purchase date. Refunds are not offered for any product or internet download version of our programs and all sales are final upon purchase. We do not offer returns, or refunds, on software upgrades. We do not offer returns, or refunds, on custom software. Service Contracts We do not provide returns, or refunds, on services performed or technical support contracts.