RadiusCat Connect is a Click-To-Call module for RadiusCat that will allow you to offer Click-To-Call services to your VoIP clients allowing them to enhance how their customers contact and interact with their businesses. Whether customers have a question about a product or need to speak with a customer service representative RadiusCat Connect allows them to connect to businesses instantly with little effort and no cost to the customer.
"Click-to-call can immediately help address consumer buying concerns, encourage upsells and increase conversion from web-site visitors," Sucharita Mulpuru, Senior Snalyst at Forrester Research in Cambridge, Massachusetts as published by Entrepreneur Magazine - June 2006
Forrester Research identified Click-To-Call technology as one of the “Twelve Technologies That Will Transform Online Retail” Trends, report by Sucharita Mulpuru with Carrie A. Johnson, Sean Meyer, and Brian Tesch, Forrester Research, November 28, 2005.
what is click-to-call?
RadiusCat Connect allows customers to connect to businesses by initiating a telephone call from an email or a page on a website. Customers will click on a “Click To Call” button/link on your website or within an email and enter the telephone number where they want to be reached. RadiusCat connect will route the call (via Brekeke PBX) to the telephone number you defined for that day and time of day. Calls can be initiated by any online medium such as emails, websites and interactive ads. RadiusCat Connect allows you to leverage your existing Brekeke PBX infrastructure and integrate Click-To-Call seamlessly with your VoIP/Online channel.
business opportunities
RadiusCat connect can provide huge benefits by allowing you to deflect calls from your toll free number. Your agents can be located anywhere in the world and you have the ability to define a location / time matrix that fits your business. Overseas customers can contact your business without incurring an international toll charge. Timely reports can be generated to show which customers called, their location and who they spoke to.
abuse monitoring & prevention
As abuse is common with such services RadiusCat Connect will record the IP Address of the computer initiating the call. This combined with other metrics collected by the system can be used to report to authorities and block certain IP Addresses from future use of the system.
benefits
- Maximise your existing Brekeke PBX investment (Interoperates with RadiusCat)
- Maximise your existing RadiusCat investment (Interoperates with Brekeke PBX)
- Callers connect on demand
- Improved Customer Service
- Seamless Customer Service
- Powerful Marketing Tool
- Easy to Implement
- Full Control of usage
- VoIP Technology
- Exceed customer expectations
- Boost customer loyalty
- Low barrier to entry
brochure
RadiusCat Connect [Click-To-Call] Intro
documentation
Administrators Guide