Yearly Technical Support (YTS) & Extended Yearly Support (EYTS) Contracts provide clients with full Product Maintenance for that Product. Product Maintenance provides clients with FREE version upgrades for the Licensed product for which YTS/EYTS belongs.
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Technical Support options
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Support Package
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Medium
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Response Time
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Hours
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Price (US Dollars)
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Yearly Extended (EYTS 24x7)
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Email*
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Within 1 Hour (Avg)
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24 x 7
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$4,880.00 (12 Months/Max 56 hours) ****
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Yearly Extended (EYTS)
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Email*
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Within 1 Hour (Avg)
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9AM-5PM EST [Mon-Sun***]
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$1,220.00 (12 Months/Max 14 hours) **
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Yearly (YTS)
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Email*
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Within 3 Hours (Avg)
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9AM-5PM EST [Mon-Fri***]
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$920.00 (12 Months/Max 14 hours) **
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Hourly
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Email*
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Within 3 Hours (Avg)
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9AM-5PM EST [Mon-Fri***]
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$90.00 @ hour (2 hrs min)
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Incident
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Email*
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Within 3 Hours (Avg)
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$200.00 @ incident
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* Support is provided via Email. Support personel will decide if/when support will be provided via Telephone/Remote Access
** Yearly Support Contract terminates when support time exceeds 14 hours.
*** Support is not available during Canadian Holidays
**** Yearly Extended Support 24 x 7 Contract terminates when support time exceeds 56 hours